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Leadership / 4 min read

Questions a COO can ask any week

The questions an operations leader can ask any plant, any week, to learn whether its management system is still running.

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An operations leader, seen from behind, stands at the end of a calm line in early daylight.

Placeholder. This article is placeholder copy written to test layout and tone. It is not published research and makes no factual claims.

Leaders do not need a new system to start assessing a plant continuously. They need a few questions that a working management system can answer quickly, and a broken one cannot.

Ask about routines first

Results lag. Routines lead. A plant whose routines are confirmed every shift will usually say so without preparation; a plant whose routines have thinned out will need time to find out.

  1. Which routines were confirmed on last night’s shift, and by whom?
  2. Which standard changed most recently, and has anyone checked it since?
  3. Where did a check find a deviation this week, and what closed it?
  4. Which line has gone longest without a confirmed routine?
  5. What would tell us, before the next review, that a standard has started to slip?

Placeholder questions pending editorial review.

Exhibit2

StatusIllustrative data

Appears inQuestions a COO can ask any week

In this illustrative plant, the night shift confirms daily routines least often

Share of scheduled daily routines confirmed as completed, one month, by shift, %

Note Values are placeholders chosen to demonstrate the exhibit format. The plant’s stated standard is 95% (not shown as a bar).

Source Illustrative data; not a research finding

Ask the same questions every time

The value of the questions comes from repetition. Asked the same way every week, the answers become a signal of their own.

About the author

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Flagship report

The self-running plant

How a plant’s management system could run and assess itself every shift, and tell leaders where it is drifting.

Download the report